At a² atelier, we want our customers and clients to have a clear understanding of our cancellation and refund terms before purchasing a digital product or booking an interior design service. Different terms apply to digital products, consultations, and design projects, as outlined below.
Our digital products, including guides, workbooks, checklists, templates, and other downloadable resources, are supplied electronically. Because digital products can be accessed or downloaded after purchase, all digital-product purchases are non-refundable once the product has been delivered or access has been provided, except:
Customers are encouraged to review the product description and available information before completing their purchase.
If you have paid for a digital product but:
please contact us at ankitathakkar.atelier@gmail.com. Please include your payment/order details and the email address used during purchase.
We will investigate the issue and, where appropriate, provide a replacement file, alternative access method, or other suitable resolution.
Refunds are not provided for digital products where the customer:
A consultation requires a specific time slot to be reserved for the client. The following cancellation and rescheduling terms therefore apply.
A client may request to reschedule a consultation once, provided the request is made at least 24 hours before the scheduled consultation time. The new consultation date and time will be subject to a² atelier's availability.
If the client cancels at least 24 hours before the scheduled consultation, the consultation fee may be refunded or, at the client's request, transferred to a rescheduled consultation, subject to the applicable booking terms.
If the client cancels less than 24 hours before the scheduled consultation, the consultation fee will be non-refundable.
If the client does not attend the scheduled consultation and does not provide prior notice, the consultation will be considered a no-show and the consultation fee will be non-refundable.
Once the consultation has commenced, the consultation fee is non-refundable, regardless of whether the client chooses to end the consultation early.
If a² atelier needs to cancel or reschedule a consultation, the client will be offered an alternative available time slot. If an alternative slot cannot be mutually agreed upon, the client will be entitled to a full refund of the consultation fee.
For design projects and packages, the payment schedule and scope of work will be communicated to the client before commencement. Our project payments may be structured around different stages of work, such as:
Booking Confirmation → Design Development → Final Deliverables
If the client cancels before design work has commenced, the treatment of the booking payment will depend on the terms agreed for that particular project. Any amount specifically identified as a non-refundable booking or project-slot fee will remain non-refundable because the project slot has been reserved for the client. Any remaining amount paid for work that has not commenced may be refunded, subject to the agreed project terms.
Once design work has commenced, payments corresponding to work already completed are non-refundable. If a project is cancelled after work has commenced, a² atelier may retain amounts corresponding to the work completed up to the date of cancellation. If an amount has been paid in advance for work that has not yet commenced, that amount may be refunded, subject to the agreed project terms and any applicable non-refundable booking fee.
If a client cancels after design development has been completed but before the final deliverables have been issued, fees relating to work already completed remain payable and non-refundable. Any outstanding balance for completed work must be paid before the completed deliverables are released.
If the client requests work outside the originally agreed scope, additional fees may apply. Where reasonably possible, the additional scope and fee will be communicated and agreed upon before the additional work begins. If additional work has already been completed at the client's request, the corresponding fee will remain payable even if the client subsequently decides to cancel the project.
If you believe that you have accidentally made the same payment more than once, please contact us at ankitathakkar.atelier@gmail.com. Please provide the relevant payment/order details.
After verification, we will review the duplicate transaction and, where a genuine duplicate payment has occurred, process the appropriate refund.
If something feels off with a purchase or booking, please reach out first — most concerns can be resolved with a conversation before a refund is needed.
Where a refund is approved, it will generally be processed through the original payment method or payment gateway. The time taken for the refund to appear in the customer's account may depend on the payment provider or financial institution.
For questions regarding cancellations, refunds, consultation rescheduling, or digital-product access, please contact:
a² atelier
Proprietor: Ankita Thakkar
Email: ankitathakkar.atelier@gmail.com
Website: www.asquareatelier.com
Location: Mumbai, Maharashtra, India